How Haute Hijab is responding to COVID-19
We are keeping a close eye on the latest news about the COVID-19 pandemic, just as you are, and have taken several steps to serve you — the HH community and communities at large — as safely as possible. Here is what we are doing and what hasn’t changed in our commitment to you:
1. All Haute Hijab employees are working remotely whenever possible, or practicing social distancing and following local guidelines and mask ordinances in cases where it is not possible to work from home. 2. We are still shipping worldwide, although many carriers are experiencing delays due to high demand and added safety measures. Due to the evolving global situation, international customers should expect additional delays on standard/economy service. Scroll down to "Our Shipping Services" for further details and specific restrictions. 3. In the third week of March we donated a portion of our sales to LaunchGood’s COVID-19 Emergency Response campaign. 4. We launched a campaign to donate 250 hijabs to Healthcare professionals which reached maximum capacity in less than an hour! 5. Due to the overwhelming response, we opened up the campaign for our community to purchase hijabs to donate to healthcare professionals. Since then, we have donated over 1,000 hijabs in total. (Please note that donations are now closed.) 6. We are focused on COVID-19-focused content on our blog to help you navigate this difficult time.
Our office & fulfillment centers
We are caring for our employees by heeding precautions from the Centers for Disease Control, the World Health Organization and local governments. All employees who can work from home are doing so. Likewise, our fulfillment teams are closely monitoring local guidelines and following the most up-to-date restrictions.
Our shipping services
Both domestic and international services are continuing to operate. Please be advised that carriers are unfortunately experiencing delays due to high demand and added safety measures. While COVID-19 disruptions to shipping services are easing in many circumstances, some shipping services and destinations continue to experience delays or suspensions. Please see the information below for country-specific information on delays and service suspensions. Should there be any additional updates from any of our carriers, we will continue to keep this page updated with the latest information.
DDP Shipment Delays in Australia & New Zealand; DDU Service Suspended
Due to an increase of parcels being shipped via DDP service because of the suspension of DDU service, we are seeing delays past the estimated delivery date of 1-2 weeks for packages destined for New Zealand and delays past the estimated delivery date of 2-3 weeks for packages destined to Australia. Unfortunately, our shipping partners do not know know when the backlog will be cleared, but now that the postal service domestically and abroad are working tirelessly to clear packages daily.
Delays in Canada Due to Peak Volumes
Unprecedented parcel volumes combined with past weather events in Canada are creating delays for customers beyond the estimated delivery dates. Shipping carriers are working hard to process items as quickly as possible and keep things moving.
Delays in Malaysia Due to Severe Weather
Malaysia Post advises that the country is experiencing heavy rains and extensive flooding. The postal network has been severely affected, and some post offices are closed. Certain roads are inaccessible to traffic, causing delays in the delivery of all types of mail. Areas affected are Maran, Bentong, Lanchang, Temerloh, Shah Alam, Kota Kemuning, Balakong, Banting, Bt 9 Cheras and Dengkil.
Other Service Delays & Suspensions
The following countries are experiencing delays due to severe weather or lockdown-related staffing shortages: Australia, Canada, Fiji, Hong Kong, Italy, Jamaica, The Netherlands, New Zealand, Lithuania, Poland, Portugal, Saudi Arabia, Singapore, Sweden, Thailand, and Russia.
The following countries continue to have inbound shipment service fully suspended. If you have an incoming shipment to one of these countries, it will be safely held at a postal facility until it can be released for final delivery: Afghanistan, Australia (DDU only), Bhutan, Brunei, Central African Republic, Chad, Cuba, French Guiana, Guadeloupe, Guinea, Laos People's Dem. Rep., Liberia, Libya, Martinique, Mayotte, Mongolia, New Zealand (DDU only), Papua New Guinea, Reunion (Bourbon), Saint Pierre and Miquelon, Samoa, Sierra Leone, Solomon Islands, South Sudan, Sudan, Syria, Tajikistan, Timor-Leste, Turkmenistan, and Yemen.
Destination Country Scanning Issues
We have been alerted that some destination countries practicing contactless delivery have suspended written proof of delivery, which means that accurate delivery scan data may not be provided. This applies to parcels bound for Australia, Canada, Hong Kong, The Netherlands, Lithuania, Saudi Arabia, Singapore, and Russia.
As always, we are here to help. If you have any questions or concerns, just email firstname.lastname@example.org. We are also available via our social media platforms – Instagram, Facebook and Twitter – to answer your questions.
In the meantime, here is a du’a we can all recite after every prayer or at any time. May Allah (S) have mercy on us and protect us all.