Shipping & Returns

Shipping to the United States — Free Shipping on orders $35 and over
We ship to all 50 states. Orders placed M-F in the morning and early afternoon are processed and shipped the same day. Orders placed outside of business hours or on holidays will default to the next business day.

We offer 3 shipping options:

  • Standard Shipping via USPS flat rate (delivery window of ~3-5 business days)
  • FedEx 2-day Shipping
  • FedEx Standard Overnight Shipping

For orders $35 or more, USPS Standard Shipping is free. For orders under $35, USPS Standard Shipping is $5.95. If you need to receive your items sooner, you can choose an expedited shipping option at checkout.

United Kingdom — Free Shipping on orders £35 GBP and over
Orders £35 and up qualify for free expedited shipping anywhere in the UK. Orders below £35 will ship via Royal Mail 2-day shipping.

Orders placed M-F before 1pm EST will ship the same day. Orders placed outside of business hours or holidays and weekends will default to the next business day. 

Europe — Free Shipping on orders €50 and over
We offer free shipping on orders to the European Union on orders over €50. Shipping to any of the EU member countries should take between 3-7 days. The countries included are Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Because we are fulfilling from the UK, we are participating in the IOSS system. This means that VAT and customs are included at checkout for orders below €150. For orders above €150 there may be additional fees upon arrival.

Canada — Free Shipping on orders $60 CAD and over
We offer free shipping to Canada on orders of $60 CAD or more. Shipping rates on orders under $60 CAD are calculated based on the weight of your purchase and the courier that you choose.

Please note that orders must meet designated free shipping minimums after all discounts and promotional codes have been applied.

International Shipping Options
Shipping rates are calculated based on the weight of your purchase and the courier that you choose. We currently offer trackable international shipping via Passport & FedEx.

Shipping speeds with Passport vary from country to country. For simplicity, we've denoted shipping estimates by continent:

  • North America (7-14 business days)
  • Europe (non-EU) and Africa (14-21 business days)
  • The Middle East and Asia (20-30 business days)
For faster delivery, we also offer express shipping via FedEx.

*Please note: International orders may be subject to customs duties, taxes and/or customs processing fees, which are determined by the destination country’s government. While Haute Hijab is not responsible for customs charges incurred on international deliveries, we are happy to help you understand current customs regulations in your country. Simply email us at hello@hautehijab.com for more information!

COVID-19 Shipping Alert 

We are continuing to monitor the evolving situation with COVID-19 as it pertains to packing and shipping orders. Most domestic and international shipping continues to operate, although many services are experiencing delays. Please stay tuned to our COVID-19 Response page for the most up-to-date information.


Returns & Exchanges 

Our Policy
We want you to be 100% delighted by your purchase. If you’re not happy with an item for any reason, Haute Hijab gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online for a full refund within 30 days of original purchase, except on final sale items and if otherwise stated.

Please note: We reserve the right to send back any product with visible signs of wear.

Our Guarantee
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for a refund.

How to Complete a Return 
Returns are quick and easy with our online system!

US Customers: If you would like to return the items you purchased, you can create a pre-paid shipping label through the steps below. Please note that $5 USD will be deducted from your refund to cover the cost of shipping and restocking the merchandise. However, this fee is waived if you opt for an exchange or store credit.

1. Visit returns.hautehijab.com. Enter your order number and zip code. You can find your order number by logging into your Haute Hijab account and navigating to your order history.

2. Choose the item(s) you would like to return and follow the prompts.

3. Then choose whether you would like to (A) exchange and shop Haute Hijab instantly with your return value, (B) receive store credit to shop at a later stage, or (C) a refund back to your original payment method.

4. Print out the return label, or save the QR code and ensure that your return is securely packaged and send it back to us via USPS. 

UK & EU Customers: If you would like to return the items you purchased, you can create a pre-paid shipping label through the steps below. Please note that £5 GBP (UK) or €5 (EU) will be deducted from your refund to cover the cost of shipping and restocking the merchandise. However, this fee is waived if you opt for an exchange or store credit.

1. Click the following link to visit our Haute Hijab Returns Centre. Enter your order number and postcode. You can find your order number by logging into your Haute Hijab account and navigating to your order history.

2. Choose the item(s) you would like to return. 

3. Then select your preferred resolution from the drop-down menu. You can choose from the following (A) exchange and note the new item(s) in the message section (B) other for store credit to shop at a later stage, or (C) refund back to your original payment method.

4. Print out the return label or save the QR code and ensure that your return is securely packaged and send it back to us via Royal Mail. 

International Customers: If you would like to return the items you purchased, you can submit your return for a refund following the steps below. *Please note that we are unable to provide return shipping labels for international returns.

1. Visit returns.hautehijab.com. Enter your order number and zip code. You can find your order number by logging into your Haute Hijab account and navigating to your order history.

2. Choose the item(s) you would like to return and follow the prompts.

3. Ensure that your return is securely packaged and send it to the address provided via your preferred courier. 

Please note: Haute Hijab is not responsible for shipping fees or lost returns. You will be refunded for the items returned, not the shipping costs or any customs/duty fees you might have incurred upon receiving your order.