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Shipping & Returns


Free shipping in the continental US every day on orders $15 USD and over!

Your continental US order will ship USPS First Class Mail and arrive within 4-10 business days. Can’t wait that long? Feel free to select one of our expedited shipping options at checkout, including our flat-rate $2.95 Priority Mail shipping option.

Canada & the United Kingdom – Free Shipping on orders $60 CAD or £75 GBP and over!

We offer free shipping to Canada and the UK on orders of $60 CAD/£75 GBP or more every day! Shipping rates on orders under $60 CAD/£75 GBP are calculated based on the weight of your purchase and the courier that you choose.

International Shipping Options

Shipping rates are calculated based on the weight of your purchase and the courier that you choose. We currently offer trackable international shipping via APC & FedEx.

Shipping speeds with APC vary from country to country. For simplicity, we've denoted shipping estimates by continent:

  • North America (7-14 business days)
  • Europe and Africa (14-21 business days)
  • The Middle East and Asia (20-30 business days)

For faster delivery, we also offer express shipping via FedEx.

* Please note: International orders may be subject to customs duties, taxes and/or customs processing fees, which are determined by the destination country’s government. While Haute Hijab is not responsible for customs charges incurred on international deliveries, we are happy to help you understand current customs regulations in your country. Simply email us at hello@hautehijab.com for more information!


Returns & Exchanges

Our Policy

We want you to be 100% delighted by your purchase. If you’re not happy with an item for any reason, Haute Hijab gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online for a full refund within 30 days of original purchase. Refunds will be made in the form of the original payment or a gift card to our store, whichever you prefer.

We do charge a $5 restocking/ return fee to cover the cost of shipping the return package and restocking the merchandise.

Please note: We reserve the right to send back any product with visible signs of wear. Sale items are final sale and not eligible for refunds.

Our Guarantee

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for a refund.

How to Complete a Return (Domestic & International Orders)

Domestic customers only: If you would like to return the items you purchased, you can create a pre-paid HH shipping label through the steps below. Please note that we charge a flat fee of $5 USD for domestic returns. This fee covers the cost of shipping and restocking the merchandise and will be deducted from your refund.

Returns are quick and easy with our online system!

  1. Login to your Haute Hijab account and open your Order History.
  2. Locate the order number for the items you're returning.
  3. Then go to returns.hautehijab.com. Enter your order number and zip code.
  4. Choose the item(s) you would like to return.
  5. Simply select “Return Item” and complete the form.
  6. a) Domestic Customers: Then choose whether you would like (A) Shop Haute Hijab instantly with your return value, (B) receive store credit to shop at a later stage, or (C) a refund back to your original payment method.
    b) International Customers: Then choose 'Original Payment Method' in order to be refunded back to your original payment method. *Please note that we are unable to provide return shipping labels for international returns.
  7. Domestic Customers: Print out the return label, ensure that your return is securely packaged (including their original packaging and packing slip), and send it back to us.

How to Complete an Exchange (Domestic Orders Only)

If you choose to exchange your items by using your store credit immediately during the return process, we will waive the $5 return fee for you!

  1. Login to your Haute Hijab account and open your Order History.
  2. Locate the order number for the items you're exchanging.
  3. Then go to returns.hautehijab.com. Enter your order number and zip code.
  4. Choose the item(s) you would like to exchange.
  5. First, click the option provided that is NOT “Return Item”. (Either “Exchange for new size/color” or “Replace Item”).
    a) Option A: If you’re looking to replace the same item due to a defect or simply exchange for a different size, follow the prompts indicated.
    b) Option B: If you would like to exchange the item for a totally different product, click “shop with return credit” and then complete the form about your return. Then choose “Shop Now” to shop instantly with your return value and select the new item you would like in the exchange.
  6. Print out the return label, ensure that your return is securely packaged (including their original packaging and packing slip), and send it back to us. 

Please note: Haute Hijab is not responsible for shipping fees or lost returns. You will be refunded for the items returned, not the shipping costs or any customs/duty fees you might have incurred upon receiving your order.