Shipping & Returns
Shipping to the United States — Free Shipping on orders $35 and over
We ship to all 50 states and offer 3 shipping options:
- Standard Shipping via USPS flat rate (delivery window of 3-7 business days)
- FedEx 2-day Shipping
- FedEx Standard Overnight Shipping
Please note, that delivery times are based on the time of shipment, not when the order is placed.
For orders $35 or more, USPS Standard Shipping is free. For orders under $35, USPS Standard Shipping is $5.95. If you need to receive your items sooner, you can choose an expedited shipping option at checkout.
Please note that orders must meet designated free shipping minimums after all discounts and promotional codes have been applied
Canada — Free Shipping on orders 60 CAD and over
We offer free shipping to Canada on orders of 60 CAD or more. Shipping rates on orders under 60 CAD are calculated based on the weight of your purchase and the courier that you choose.
Please note that orders must meet designated free shipping minimums after all discounts and promotional codes have been applied.
UAE — Free Shipping on orders AED 150 and over.
All orders will ship via 2-day shipping. Orders of AED 150 or more will ship free. A flat rate of AED 20 AED will apply to all orders below AED 150. Please note that orders must meet designated free shipping minimums after all discounts and promotional codes have been applied
International Shipping Options (now includes UK and EU)
Shipping rates are calculated based on the weight of your purchase and the courier that you choose. We currently offer trackable international shipping via Passport DDP (Delivered Duty Paid).
Shipping speeds with Passport vary from country to country. For simplicity, we've denoted shipping estimates by continent:
- North America (7-14 business days)
- Europe and Africa (14-21 business days)
- The Middle East (non UAE) and Asia (20-30 business days)
For faster delivery to some regions, we also offer express shipping via FedEx DDU (Delivered Duty Unpaid). Please note: FedEx shipping options do not include any customs and duties fees and will bill you separately for those fees upon delivery.
*Please note: International orders may be subject to customs duties, taxes and/or customs processing fees, which are determined by the destination country’s government. While Haute Hijab is not responsible for customs charges incurred on international deliveries, we are happy to help you understand current customs regulations in your country. Simply email us at hello@hautehijab.com for more information!
Returns & Exchanges
Our Policy
We want you to be 100% delighted by your purchase. If you’re not happy with an item for any reason, Haute Hijab gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online for a full refund within 30 days of original purchase, except on final sale items and if otherwise stated.
Please note: We reserve the right to send back any product with visible signs of wear.
Our Guarantee
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for a refund. Please email hello@hautehijab.com for assistance.
How to Complete a Return
Returns are quick and easy with our online system!
US Customers: If you would like to return the items you purchased, you can create a pre-paid shipping label through the steps below. Please note that $5 will be deducted from your refund to cover the cost of shipping and restocking the merchandise. However, this fee is waived if you opt for an exchange or store credit.
1. Visit returns.hautehijab.com. Enter your order number and the email address used to place the order. You can find your order number by logging into your Haute Hijab account and navigating to your order history.
2. Choose the item(s) you would like to return and follow the prompts.
3. Then choose whether you would like to (A) exchange and shop Haute Hijab instantly with your return value, (B) receive store credit to shop at a later stage, or (C) a refund back to your original payment method.
4. Print out the return label, or save the QR code and ensure that your return is securely packaged and send it back to us via USPS.
UAE & International Customers: If you would like to return the items you purchased, you can submit your return for a refund following the steps below. *Please note that we are unable to provide return shipping labels for UAE and international returns.
1. Visit returns.hautehijab.com. Enter your order number and the email address used to place the order. You can find your order number by logging into your Haute Hijab account and navigating to your order history.
2. Choose the item(s) you would like to return and follow the prompts.
3. Ensure that your return is securely packaged and send it to the address provided via your preferred courier. Be sure to save the tracking number until the return is processed.
Please note: Haute Hijab is not responsible for shipping fees or lost returns. You will be refunded for the items returned, not the shipping costs or any customs/duty fees you might have incurred upon receiving your order.