Frequently Asked Questions
No. We do not currently have a physical location, although it is something we may consider in the future. In the meantime, we hope you enjoy your shopping experience on our website!
It’s likely that you haven’t activated your account yet. Please search for a welcome email that invites you to activate your new account. If you can’t find it, please reach out to us at firstname.lastname@example.org.
Thanks for sharing the love! :) To refer a friend, simply log into your account and navigate to your name to see the drop-down menu. Click Earn More Points. From there, you can either Tweet, post on Facebook, or email your link to your friends.
When your friend signs up through our link, they will receive a discount on their first purchase and, depending on how much they spend, you could receive points too!
This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save. To join, go to our Community rewards page, create your account and start enjoying your rewards!
You can earn points for all sorts of activities, including referring friends and making purchases. For every purchase, every $1 spent = 1 point earned. To see all the ways you can earn points, log into your account and navigate to your name to see the drop-down menu (on the top right of the website). Click on Earn More Points for all the fun details.
Make sure you are signed into your account. Navigate to your name to see the drop-down menu (on the top right of the website). Click on Point History to see all of your points.
You can also view your points at checkout. Click on the shopping cart to see your total points displayed in the Redeem Points section underneath your items.
You can redeem your reward points when checking out on our site. On the checkout page, you will see your points displayed in the Redeem Points section underneath your items.
Simply use the slider to apply as many points as you would like to that purchase. If you aren't seeing this option, make sure you're logged in to your account and you have a minimum of 100 points.
If you're checking out on mobile, make sure to click on Show Order Summary which will expand the checkout options and allow you to redeem points or enter a gift card/ discount code.
Your pending points will become canceled and will be removed from your account.
You, or someone you referred, canceled or returned a purchase.
It can sometimes take a few minutes for us to process your activity and provide your points.
Tiers are based on how much you spend within a 12-month period and each tier comes with its own perks. Redeeming your loyalty points does not affect your tier.
Jade: 0+ points
Emerald: 500+ points
Click here to learn more about the perks that come with each tier.
Loyalty tiers are based on your spending in the past 365 days. Your tier is adjusted flexibly to match your spend in the past year with the correct tier level. This means that your tier could change dynamically depending on when you placed orders with us.
For domestic shipping, we offer USPS (free for orders $35 USD and over). We also offer expedited shipping through FedEx.
For international shipping, we offer Passport and FedEx. FedEx offers the quickest shipping methods, whereas Passport offers either free or priority shipping at less expensive rates, depending on your location.
The best way to examine the different options is to proceed to the checkout window on the website. At that point, based on the weight of your items and your shipping address, you will be presented with a variety of shipping choices. You will see the shipping speed estimates for the different prices.
Yes, we ship to the EU. To get your order to you, we've partnered with Passport Shipping and they will be the seller for all orders to the EU €150 and under.
Please note that customs fees vary country-to-country and are totally up to the country of import. They're calculated from the weight and size of the package. Passport Shipping combines customs/duties charges at checkout, that way you won't be charged additional fees upon delivery.
Please note that FedEx shipping options do not include any potential duty/customs fees. So if you select FedEx as your shipping option, you will likely be charged additional fees upon delivery.
Orders are processed Monday through Friday during regular business hours. If your order is placed outside of business hours, it will be processed and shipped on the following business day. Once your order is processed, the shipping time varies based on the shipping method that is chosen. You can read more about our shipping policy here.
Yes! We ship globally so as long as there is a working postal system in your country, we will ship to you. :) To make sure that we ship to your specific location, please go to our website and click on the shopping cart to see the shipping section at checkout. Click on Country/Origin to view all the countries that we can ship to.
Standard international shipping usually takes 2-3 weeks. We do offer faster options as well, the price varies depending on where you live and how quickly you need the package to arrive. The best way to examine the different options is to proceed to the checkout window on the website. At that point, based on the weight of your items and your shipping address, you will be presented with a variety of shipping choices. You will see the shipping speed estimates for the different prices.
You can return any products purchased within 30 days as long as they are unwashed and unworn. For domestic returns, we can supply you with a pre-paid return label if you head to our returns page here. We charge a $5 return fee to cover the cost of shipping and restocking the merchandise that will be deducted from your refund. However, if you opt for store credit or if you choose to exchange the items instead of receiving a refund, we will waive this $5 fee! Just make sure to complete the exchange during your return process on our returns page.
You can start a return or exchange by going to our returns portal. All you’ll need is your order number and your zip code!
Still have questions? We're here for you! Send us an email at email@example.com and we'll be happy to help.