Enjoy Free Next Day Delivery in the UK On Orders over £35

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Shipping Policy

Free shipping within the UK every day on orders £50 GBP and over!

Your order will ship via DPD and arrive within 1-2 working days. Any orders below £50 will ship via Royal Mail.

COVID-19 Shipping Alert 

We are continuing to monitor the evolving situation with COVID-19 as it pertains to packing and shipping orders. Most US and international shipping continue to operate, although many services are experiencing delays. Please stay tuned to our COVID-19 Response page for the most up-to-date information.

Returns  

We want you to be 100% delighted by your purchase. If you’re not happy with an item for any reason, Haute Hijab gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online for a full refund within 30 days of original purchase. Refunds will be made in the form of the original payment.

Our promise: We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for a refund.

For returns, £5 GBP will be deducted from the refund to cover the cost of shipping the return package and restocking the merchandise. Items purchased from the US store must be returned to the US. Please note: we are unable to provide return shipping labels for returns outside the UK.

We reserve the right to send back any product with visible signs of wear. Sale items are final sale and not eligible for refunds.

How to Complete a Return Returns are quick and easy with our online system!

UK Customers

If you would like to return the items you purchased, you can create a pre-paid HH shipping label through the steps below. There is a flat fee of £5 GBP for returns. This fee covers the cost of shipping and restocking the merchandise and will be deducted from your refund. * Please note: any items purchased from the US store to the UK/Europe, must be returned to the US fulfillment center and shipping will not be covered.

  1. Login to your Haute Hijab account and open your Order History.

  2. Locate the order number for the items you're returning.

  3. Then go to returns.hautehijab.com. Enter your order number and postal code.

  4. Choose the item(s) you would like to return.

  5. Simply select “Return Item” and complete the form.

  6. Then choose to refund back to your original payment method. (Exchanges aren't supported at this time).

  7. Print out the return label, ensure that your return is securely packaged (including their original packaging and packing slip), and send it back to us.