Frequently Asked Questions
No. We do not currently have a physical location, although it is something we may consider in the future. In the meantime, we hope you enjoy your shopping experience on our website!
It’s likely that you haven’t activated your account yet. Please search for a welcome email that invites you to activate your new account. If you can’t find it, please reach out to us at email@example.com.
Thanks for sharing the love! :) To refer a friend, simply log into your account and navigate to your name to see the drop-down menu. Click Earn More Points. From there, you can either Tweet, post on Facebook, or email your link to your friends.
When your friend signs up through our link, they will receive a discount on their first purchase and, depending on how much they spend, you could receive points too!
This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save. To join, go to our Community rewards page, create your account and start enjoying your rewards!
You can earn points for all sorts of activities, including referring friends and making purchases. For every purchase, every $1 spent = 1 point earned. To see all the ways you can earn points, log into your account and navigate to your name to see the drop-down menu (on the top right of the website). Click on Earn More Points for all the fun details.
Make sure you are signed into your account. Navigate to your name to see the drop-down menu (on the top right of the website). Click on Point History to see all of your points.
You can also view your points at checkout. Click on the shopping cart to see your total points displayed in the Redeem Points section underneath your items.
You can redeem your reward points when checking out on our site. On the checkout page, you will see your points displayed in the Redeem Points section underneath your items.
Simply use the slider to apply as many points as you would like to that purchase. If you aren't seeing this option, make sure you're logged in to your account and you have a minimum of 100 points.
If you're checking out on mobile, make sure to click on Show Order Summary which will expand the checkout options and allow you to redeem points or enter a gift card/ discount code.
Your pending points will become canceled and will be removed from your account.
You, or someone you referred, canceled or returned a purchase.
It can sometimes take a few minutes for us to process your activity and provide your points.
Tiers are based on how much you spend within a 12-month period and each tier comes with its own perks. Redeeming your loyalty points does not affect your tier.
Jade: 0+ points
Emerald: 500+ points
Click here to learn more about the perks that come with each tier.
Loyalty tiers are based on your spending in the past 365 days. Your tier is adjusted flexibly to match your spend in the past year with the correct tier level. This means that your tier could change dynamically depending on when you placed orders with us.
Shipping & Returns
We offer free shipping via DPD Next Day on orders £50 and up or standard two-day shipping via Royal Mail on orders below £50. All orders placed before 1 p.m. Monday through Friday will ship the same day. You can read more about our shipping policy here.
You can return any products purchased within 30 days as long as they are unwashed and unworn. For domestic returns, we can supply you with a pre-paid return label if you head to our returns page here. We charge a £5 return fee to cover the cost of shipping and restocking the merchandise that will be deducted from your refund. Although exchanges aren't currently supported at this time, we plan on implementing this option in the near future.
You can start a return by going to our returns portal. All you’ll need is your order number and your post code!
Still have questions? We're here for you! Send us an email at firstname.lastname@example.org and we'll be happy to help.